e9dbd79a98
Revise "manages" to "manage". Change-Id: Ib4d7923202ba4116bb17a12e0be044466f35d707 Closes-bug: #1748328
64 lines
2.7 KiB
ReStructuredText
64 lines
2.7 KiB
ReStructuredText
.. _domain-operator:
|
|
|
|
========================
|
|
Taylor - domain operator
|
|
========================
|
|
|
|
Taylor does not have any major concerns about the underlying
|
|
infrastructure of the cloud and ensures that the :abbr:`SLA (Service-Level
|
|
Agreement)` is followed.
|
|
|
|
Taylor spends no time researching OpenStack. It is likely that Taylor does
|
|
not even know that the cloud service provider uses OpenStack and does not
|
|
care how the cloud instances are run, as long as they run without unexpected
|
|
outages. Taylor expects to be provided with adequate monitoring tools. Adding
|
|
and removing users from the provided cloud services should be as easy as
|
|
possible, in Taylor's opinion.
|
|
|
|
Key tasks
|
|
~~~~~~~~~
|
|
|
|
Taylor performs the following tasks very frequently:
|
|
|
|
* Managing quotas: Defines the amount of resources that the cloud service
|
|
provider must supply and ensures that those resources are being effectively
|
|
used.
|
|
|
|
* Managing users: Defines the number of users with access to the cloud
|
|
services. They manage the access and rights of users for the entire cloud
|
|
services.
|
|
|
|
* Ensuring SLA compliance: Monitors the various policies and support tickets
|
|
to ensure that the agreed terms are being fulfilled.
|
|
|
|
Your development
|
|
~~~~~~~~~~~~~~~~
|
|
|
|
Taylor's main concern are the cloud outages. Taylor will not interact
|
|
directly with OpenStack, save in rare cases or within small organizations.
|
|
Therefore, changes that affect the stability and reliability of the cloud
|
|
services are Taylor's greatest concern.
|
|
|
|
Taylor assumes that the cloud services provider will supply adequate
|
|
monitoring and user management tools. Taylor expects the cloud to notify the
|
|
current status of the cloud in such a way, that Taylor can ask the provider
|
|
to solve it as quickly as possible. Taylor will not fix the problems
|
|
directly. Therefore, ensure that error notifications are clear and do not
|
|
require any advanced knowledge of OpenStack to identify the issues.
|
|
|
|
If your development modifies the user management of the cloud, ensure to take
|
|
Taylor into consideration. User management should be as simple as possible
|
|
and it should not require deep knowledge about OpenStack.
|
|
|
|
The organizational models
|
|
~~~~~~~~~~~~~~~~~~~~~~~~~
|
|
|
|
The tasks that the persona performs within a certain organizational model are
|
|
important for the usability of your OpenStack development. Within a small
|
|
organization, such as Rifkom or Nikishi University, Taylor might be required
|
|
to assume some roles and responsibilities of a Cloud Operator or a Project
|
|
Owner. Within a larger organization, like CNBB Securities, Taylor's tasks are
|
|
performed by the team managing the cloud services provider. To see more on
|
|
how roles change within organizations, see :ref:`model-companies`.
|
|
|